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Use of the Third Place Policy

Purpose

We are committed to creating a culture of warmth and belonging where everyone is welcome. This policy is intended to help maintain the third place environment in alignment with our mission “to inspire and nurture the human spirit – one person, one cup and one neighborhood at a time.”

Policy Statement

We want our stores to be the third place, a warm and welcoming environment where customers can gather and connect. Any customer is welcome to use Starbucks spaces, including our restrooms, cafes and patios, regardless of whether they make a purchase.
When using a Starbucks space, we respectfully request that customers behave in a manner that maintains a warm and welcoming environment by:

Using spaces as intended

Being considerate of others

Communicating with respect

Acting responsibly

In situations where a customer is behaving in a disruptive manner that does not maintain the third place environment and interferes with the Starbucks Experience for others, Starbucks partners should follow the “Addressing Disruptive Behaviors” procedure.

If a situation presents an immediate danger or threat to partner or customer safety, Starbucks partners should call 911.

On occasion, the circumstances of a customer’s disruptive behavior may make it necessary to prohibit that customer from returning to our stores. In these situations, Starbucks partners should follow “Requesting A Customer Restriction” procedure for U.S. company-operated stores.

Application

This policy applies to all customers and Starbucks employees (“partners”). For the purposes of this policy, any person who enters our spaces, including patios, cafes and restrooms, regardless of whether they make a purchase, is considered a customer.

Supporting Information

Procedures

  • Addressing Disruptive Behaviors
  • Requesting A Customer Restriction

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