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Use of the Third Place Policy

We are committed to creating a culture of warmth and belonging where everyone is welcome. This policy is intended to help maintain the third place environment in alignment with our mission “to inspire and nurture the human spirit – one person, one cup and one neighborhood at a time.”

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Starbucks Shares Further Details on Multi-Phase Anti-Bias Training Efforts

Following the reprehensible event in one of its stores on April 12 in Philadelphia, Starbucks announced it will close more than 8,000 company-owned stores in the United States on May 29 to conduct racial-bias training for all partners (employees).

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A follow-up message from Starbucks ceo in Philadelphia

Kevin Johnson apologizes, says he will personally address issues that led to situation in Philadelphia: “I will fix this.”

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Starbucks ceo: Reprehensible outcome in Philadelphia incident

The basis for the call to that led to the arrest of two men in a Philadelphia Starbucks was wrong and it should never have been made, wrote ceo Kevin Johnson in an open letter apologizing to customers and partners.

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Starbucks Response to Incident in Our Philadelphia Store

We apologize to the two individuals and our customers and are disappointed this led to an arrest.

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Starbucks Commitment to Protect Customer Privacy

Our customer’s privacy is incredibly important to us and we regularly evaluate all policies to make sure we’re protecting their best interest.

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Support for DACA and Dreamers - We Stand with our Partners

Kevin Johnson, Starbucks president and chief executive officer and Lucy Helm, Starbucks chief partner officer, shared the following letter with all partners on September 6, 2017.

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Message from Kevin Johnson: Caring Brings Us Together

As I've watched the devastation unfold from Hurricane Harvey in southeast Texas and Louisiana, I've been overwhelmed by the scope of this unprecedented disaster but inspired by the response of our own partners and customers.

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