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Use of the Third Place Policy

We are committed to creating a culture of warmth and belonging where everyone is welcome. This policy is intended to help maintain the third place environment in alignment with our mission “to inspire and nurture the human spirit – one person, one cup and one neighborhood at a time.”

Category: Coffee & Company Date:

Starbucks Shares Further Details on Multi-Phase Anti-Bias Training Efforts

Following the reprehensible event in one of its stores on April 12 in Philadelphia, Starbucks announced it will close more than 8,000 company-owned stores in the United States on May 29 to conduct racial-bias training for all partners (employees).

Category: Coffee & Company Date:

A follow-up message from Starbucks ceo in Philadelphia

Kevin Johnson apologizes, says he will personally address issues that led to situation in Philadelphia: “I will fix this.”

Category: Coffee & Company Date:

Starbucks ceo: Reprehensible outcome in Philadelphia incident

The basis for the call to that led to the arrest of two men in a Philadelphia Starbucks was wrong and it should never have been made, wrote ceo Kevin Johnson in an open letter apologizing to customers and partners.

Category: Coffee & Company Date:

Starbucks Response to Incident in Our Philadelphia Store

We apologize to the two individuals and our customers and are disappointed this led to an arrest.

Category: Coffee & Company Date:

Starbucks Commitment to Protect Customer Privacy

Our customer’s privacy is incredibly important to us and we regularly evaluate all policies to make sure we’re protecting their best interest.

Category: Coffee & Company Date:

Message from Kevin Johnson: Partner Investments 2018

Starbucks will offer a series of new benefits, including paid sick time for retail partners, paid parental leave expanded to non-birth parents, a wage increase and more. These offerings will total more than $250 million for more than 150,000 partners.   

Category: Community Date:

Starbucks response to misleading claims about cup recyclability

The following letter was sent to Todd Paglia, Executive Director of on Nov. 28, 2017.

Category: Sustainability Date: