Starbucks offers, and will continue to offer, straws to customers who need or request them in our stores.
I am looking forward to spending time with many of you in Shanghai and Beijing as we pay tribute to the hard work, passion, love and responsibility our partners bring to Starbucks every day.
We are committed to creating a culture of warmth and belonging where everyone is welcome. This policy is intended to help maintain the third place environment in alignment with our mission “to inspire and nurture the human spirit – one person, one cup and one neighborhood at a time.”
Following the reprehensible event in one of its stores on April 12 in Philadelphia, Starbucks announced it will close more than 8,000 company-owned stores in the United States on May 29 to conduct racial-bias training for all partners (employees).
Kevin Johnson apologizes, says he will personally address issues that led to situation in Philadelphia: “I will fix this.”
The basis for the call to that led to the arrest of two men in a Philadelphia Starbucks was wrong and it should never have been made, wrote ceo Kevin Johnson in an open letter apologizing to customers and partners.
We apologize to the two individuals and our customers and are disappointed this led to an arrest.
Our customer’s privacy is incredibly important to us and we regularly evaluate all policies to make sure we’re protecting their best interest.