Privacy Policy

 Last modified April 19, 2016

Stabucks Privacy Statement

This Privacy Statement ("Statement") applies to the website located at starbucks.com, Starbucks Mobile App (US market), and any other websites owned and operated by Starbucks that direct the viewer or user to this Statement. In this Statement, the terms "Starbucks," "we," and "us" refers to Starbucks Corporation and its respective subsidiaries and affiliated companies. Websites that are owned and operated by Starbucks may contain links to websites that are owned and operated by other companies. This Statement does not apply to websites and services that are owned and operated by third parties.

Information We Collect

As you use our services, we collect certain information about you and the services you use. The information we collect falls into three different categories: (1) information you give us; (2) information we collect from you automatically when you use our services; and (3) information we collect from other sources.

Information You Give Us

We collect information you give us when you use our services. Some examples of using our "services" are when you visit one of our stores, visit one of our websites, create a Starbucks account, buy a gift card online, or participate in a survey or promotion. The information you give us may include your first or last name, username, password, email address, postal address, phone number, financial account information such as a credit card number, birthday, city of birth, demographics information, and any other information you choose to give us.

Information We Collect When You Use Our Services

When you use our services, we may collect information about the services you use and how you use them. This information includes:

This information may include the type of device, your operating system, your browser (for example, whether you used Internet Explorer, Firefox, Safari, Chrome or another browser), your internet service provider, your domain name, your internet protocol (IP) address, your device identifier (or UDID), the date and time that you accessed our service, the website that referred you to our website, the web pages you requested, the date and time of those requests, and the subject of the ads you click or scroll over. To collect this information, we use cookies, web beacons and similar technologies. Read more about cookies, web beacons and similar technologies.

Location Information – When you use a smart phone or other mobile device to access our services, use a computer to access our website or use our mobile application, we may collect information about your physical location.

We may combine this information with other location-based information, such as your IP address and billing or postal code, to give you information about stores near you and to provide you with other services on your mobile device. We share your location information only with companies that help us provide you with services and help us understand how the services are being used. If you want to opt out of the collection of this location information, please see the section below titled, "Your Choices ."

In-Store Camera Information – We use cameras in stores to keep employees and customers safe and to look for ways to improve our customers’ experiences. We do not use these cameras to identify people except when necessary for security reasons.

Information We Collect From Other Sources

We also collect information that is publicly available. For example, we may collect information you submit to a blog, a chat room, or a social network like Facebook, Twitter or Google+. We may also collect information about you from other companies and organizations. By gathering additional information about you, we can correct inaccurate information and give you product recommendations and special offers that are more likely to interest you.

How We Use the Information We Collect

We may use the information we collect about you in a variety of ways, including:

How We Share the Information We Collect

We may share your information in the following circumstances:

How We May Allow Others to Collect Your Information

When you use our websites or other services, we may allow third parties to collect information about you by setting their own cookies, web beacons and other similar technologies on our websites. Read more about cookies, web beacons and similar technologies . The information collected by third parties may include the type of device, your operating system, your browser, your internet service provider, your domain name, your internet protocol (IP) address, the date and time that you accessed our service, the website that referred you to our website, the web pages you requested, the date and time of those requests, and the subject of the ads you click or scroll over.

We allow third parties to collect this information on our websites for the following purposes:

Cookies, Web Beacons and Similar Technologies

We and others may use a variety of technologies to collect information about your device and use of our services. These technologies include cookies and web beacons:

Cookies – Cookies are small data files that are sent from a website’s server and are stored on your device’s hard drive either for only the duration of your visit ("session cookies") or for a fixed period of time ("persistent cookies"). Cookies contain information that can later be read by a web server. Most web browsers automatically accept cookies, but you can change your browser settings to give you the choice to accept a cookie or reject cookies altogether. For more information about changing your browser settings, please see the section of this Statement titled, "Your Choices ."

We mainly use cookies for the following purposes:

Your Choices

Promotional Communication Choices

You can opt out of receiving promotional emails, text messages, telephone calls, and mailings by informing us of your preference at the time you sign up for a Starbucks account, modifying your promotional preferences online in your account’s profile management section, or adjusting your text and notification preferences in your mobile device's settings or by following the opt-out instructions in the promotional emails we send you.

Alternatively, you may let us know that you do not wish to receive some or all of these promotional communications by emailing us at info@starbucks.com, calling us at 800-Starbuc (782-7282) or by writing to us at Starbucks Customer Service, PO Box 6363 Dover, DE 19905-6363.

Please note that if you opt out of receiving promotional communications from us, we may still send you non-promotional communications, including emails about your accounts or purchases.

Information Collection Choices

You can also make choices about the information we collect about you:

In addition to adjusting the appropriate settings in your browser, many advertising companies that may collect anonymous information for advertising targeting purposes are also members of the Digital Advertising Alliance or the Network Advertising Initiative, both of which provide an opt-out of advertisement targeting from their members located at their respective websites at www.AboutAds.info and www.networkadvertising.org .

Flash Cookies – We allow Adobe to set and enable special cookies that are necessary to deliver video content for Adobe Flash Player. You cannot remove Flash cookies simply by changing your browser settings. If you would like to limit the websites that can store information in Flash cookies on your device, you must visit the Adobe website:http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html .

"Do Not Track" Technology – Some newer web browsers have a "Do Not Track" preference that transmits a "Do Not Track" header to the websites you visit with information indicating that you do not want your activity to be tracked. We currently do not respond to browser "Do Not Track" signals.

Changing Your Information or Deleting Your Account

If you want to change your information, cancel your account, or stop us from using your information, please contact us as described in the "Contact Us" section, below. We will make every effort to promptly respond to your request. We will retain your information for as long as your account is active or as needed to provide you services. If you ask us to delete your account, we generally retain and use your account information only as long as necessary to fulfill a business or law enforcement need.

How We Protect Your Information

Starbucks protects your information using technical, physical, and administrative security measures to reduce the risk of loss, misuse, unauthorized access, disclosure or modification of your information. Some of our safeguards include firewalls, data encryption, physical access controls, and administrative informational controls. When you transmit highly sensitive information (such as a credit card number) through our website or in one of our mobile applications, we encrypt the transmission of that information using the Secure Sockets Layer (SSL) protocol. While we have employed security technologies and procedures to assist safeguarding your personal information, no system or network can be guaranteed to be 100% secure.

Storing and Processing Your Information

Use by Minors

We do not intend for our websites or online services to be used by anyone under the age of 13. If you are a parent or guardian and believe we may have collected information about a child, please contact us as described in the "Contact Us" section, below.

California Residents

If you are a California resident, you can request a notice disclosing the categories of personal information we have shared with third parties for the third parties’ direct marketing purposes. To request a notice, please submit your request by postal mail to: Starbucks Customer Service, PO Box 6363 Dover, DE 19905-6363. We will make every effort to promptly respond to your request.

Changes to This Privacy Statement

This Statement went into effect on the date noted at the top of this webpage. We may update this Statement from time to time. If we make material changes, we will post the updated Statement on this page and change the date at the top of this webpage. We encourage you to look for updates and changes to this Statement by checking this date at the top of this webpage. We will notify you of any modifications to this Statement that might materially affect the way we use or disclose your personal information prior to the change becoming effective by means of a message on this website.

Contact Us

We welcome your questions, comments and concerns about privacy. You can contact Starbucks Customer Service online at http://customerservice.starbucks.com, by phone at 800-Starbuc (782-7282), or by postal mail at: Starbucks Customer Service, PO Box 6363 Dover, DE 19905-6363.