May 13, 2015 Company

Starbucks Online Account Security

Starbucks takes very seriously its obligation to protect customers from anyone trying to exploit their information. 

Occasionally, we find unauthorized activity connected to a customer’s online account. This type of activity is not caused by a breach or hack of our website or apps, but rather when criminals obtain reused names and passwords from other sites and attempt to apply that information to Starbucks. 

We work closely with financial institutions and remain resolute in safeguarding our customers from fraudulent activity.  We have a team of engineers dedicated to advancing our security and fraud prevention capabilities. Over the last year, our security and fraud prevention improvements have reduced fraudulent activity in our business to a level significantly below industry average; a number that continues to decline as we implement additional measures. To protect the integrity of our security practices, Starbucks will not disclose specific details but can assure customers their personal information is incredibly important and all concerns related to customer security are taken seriously.

We encourage all customers to use different user names and passwords for different sites, especially those that keep financial information. If a customer believes their account has been subject to fraudulent activity, they are encouraged to contact both Starbucks and their financial institution immediately. Customers are not responsible for charges or transfers they did not make. If a customer’s Starbucks Card is registered, their account balance is protected.

For additional security, Starbucks encourages customers to employ several best practices to ensure information is as protected as possible, such as:

Passwords

Creating passwords made up of long phrases or sentences that mix capital and lowercase letters, numbers, and symbols.

Using different passwords for different sites, especially those that keep financial information.

Changing passwords often.

Lost or Stolen Device

If a customer believes their device has been lost or stolen, immediately change passwords for financial and personal accounts to prevent any identity theft or fraud.

Stay Alert

Regularly review bank statements for suspicious activity. If something is in error, immediately report that to your financial institution.

If you see any suspicious activity on your Starbucks Card or mobile app, please immediately notify Starbucks customer service at 1-800-STARBUC (1-800-782-7282).


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