group president, U.S. and Americas
As group president, U.S. and Americas, Cliff Burrows is responsible for all of Starbucks operations in the United States, Canada and Latin America. It is his mission to ensure that the Starbucks Experience is delivered to customers and partners (employees), combining a passion for the best quality coffee, served in a superb in-store environment. Cliff is known for his demonstrated track record of strong leadership and a commitment to Starbucks Mission and Values.
Prior to Cliff’s promotion to group president, he was president of Starbucks Coffee U.S. and Americas from 2011-2013. Immediately prior to assuming responsibility across the Americas, Cliff was responsible for the company’s U.S. operations from March 2008-October 2011. Under his leadership, the U.S. business set records across almost every measure of sales and customer experience and achieved performance levels that are especially noteworthy for company in business more than 40 years.
Cliff joined Starbucks in 2001 as managing director of the United Kingdom. In April 2006, Cliff was named president for Starbucks Coffee Europe, Middle East, and Africa (EMEA) and led the region as it grew to more than 1,350 stores across 24 countries.
Prior to joining Starbucks, Cliff was managing director for Habitat, a home furnishings company, where he was responsible for the company’s U.K. business and European retail and franchises. During his 19-year career with Habitat, Cliff spent seven years working for Heals, a wholly-owned subsidiary of Habitat. Cliff started his career with Littlewoods plc, where he was a management trainee.
Cliff was raised in Zambia and completed his education in the U.K. He is married with two daughters and lives in Seattle.