executive vice president, president, U.S. Retail
As executive vice president, president U.S. Retail, Rossann Williams is responsible for Starbucks retail operations in over 8,000 company-operated stores across the United States. Her superior leadership is helping grow the careers of the over 180,000 U.S. store partners (employees), propelling operational excellence, and further elevating the customer and partner experience across the country.
Rossann was previously the senior vice president and president, Starbucks Canada, with leadership responsibilities for the Starbucks business and operations in country, including company-owned retail stores, licensed stores, and the foodservice channel. Rossann is a true steward of Starbucks Mission and Values. She is known for leading courageously and driving positive business results while developing strong teams and leaders.
Prior to assuming leadership of Starbucks Canada, Rossann led the Global Talent function in the Partner Resources (human resources) Organization from 2013-2014. Under her leadership, the team brought new energy and transformative changes to Starbucks approach to acquiring and developing talent.
Rossann held several key Operations leadership roles prior to joining Partner Resources. As interim senior vice president, Global and Americas Operations in 2012 she led global support to Retail Operations Leadership. This included developing the annual operating plan and ensuring execution of the company’s strategic direction. She served as divisional senior vice president for the Sunbelt Division from 2010-2012 leading 4,200 stores and 43,000 partners in six regions across the southern half of the continental United States and Hawaii. Prior to that, Rossann spent three years based in Amsterdam as vice president of Operations, for Starbucks Europe, Middle East and Africa (EMEA) where she helped build the Starbucks business and ensure operations excellence in more than 28 international markets. Rossann began her career with Starbucks in 2004 as regional vice president in the U.S. Central Zone.
Rossann has been building successful retail businesses for more than 30 years. Her passion for retail and customer connection started when she became owner of a 7-11 franchise in Portland. She went on to hold several retail leadership roles with Toys R Us and Blockbuster. She was Senior Vice President of Operations for Blockbuster Inc. in Texas where she developed and implemented retail operational strategies for its company-operated business in the Central Division before joining Starbucks.
Rossann is a member of the board of directors of Women’s Foodservice Forum. She attended Lewis and Clark College and Portland State University in Portland, Oregon with undergraduate work focused on pre-med. Outside of work, Rossann is an animal lover who likes spending time with family and friends, enjoying the great outdoors, and reading a good book.