Matthew Ryan is global chief strategy officer for Starbucks. In this role, he has responsibility for Starbucks long-term strategic planning process, identifying new avenues for growth, advancing the company’s data analytics and customer insight capabilities, and strengthening the company’s fast-growing customer relationship management, loyalty and digital capabilities. Matt also serves on the company’s Operations Leadership Team, which is responsible for overseeing how company strategies successfully translate to operating plans.
Prior to joining Starbucks in May 2013, Matt was senior vice president of global brand, franchise and customer relationship management for The Walt Disney Company. In this role, Matt led the stewardship and development of Disney’s global brand equity across the company. He provided consumer input into the company’s long-term strategic planning, oversaw the development and cultivation of character franchises, and led development of enterprise customer relationship management programs, including the Disney Rewards Visa card. Prior to joining Disney in 1998, Matt held strategic planning roles with several national and international advertising agencies.
Matt graduated from Harvard University with a B.A. in History and Literature. He serves on the advisory board of Single Stop, a national nonprofit dedicated to lifting families out of poverty.