November 14, 2013 Customer Experience

All Aboard the First Starbucks on a Train with SBB

All Aboard the First Starbucks on a Train with SBB

Starbucks and SBB celebrate launch which showcases innovation of railway travel experience

 Zurich, November 14, 2013 – Today, Starbucks Coffee Company (NASDAQ: SBUX) and SBB unveiled the first Starbucks store on a train – offering travelers a new place and way to enjoy their favourite Starbucks coffee. The first official voyage for the Starbucks train will take place on the train line running from Geneva Airport to St.Gallen in Switzerland on November 21 at 06:36am.

Starbucks is always looking for unique ways and places to connect with customers and together with SBB they created an inviting area where travellers can relax and enjoy their journey. The design is contemporary and focused on comfort, yet at the same time functional. This combination is expressed through beautiful design elements and a color scheme inspired by coffee.

The exterior of the sleek red and white car is branded with Starbucks siren logo on both sides including ‘Starbucks’ text. White icons representing menu items including beverages and muffins, as well as the Fairtrade symbol and an image of Starbucks espresso machines were created and placed on the windows to highlight the offering inside the train car.

Inside, the experience on the car is split between two levels and features a warm and welcoming color palette inspired by the shades and tints associated with coffee, from dark roasted brown beans to snowy white steamed milk.The two levels provide seating for a total of 50 people.

On the entry level, the baristas will serve passengers from behind a curved wooden bar that also features a small pastry case. There is a standing bar provided for customers to enjoy their drinks. The upstairs boasts a uniquely designed lounge area, with an intimate feel. It offers travellers a relaxing area to enjoy their favorite Starbucks beverages. The materials used to create the unique travelling experience include distinctive beige-colored leather, moveable club chairs and wooden community tables.

To add Swiss-inspired details, special dials resembling watch faces were crafted and built into all of the upstairs tables. Each has a number on it which is also used to support table service, so customers can order from their seats and have drinks delivered.

“It was an incredible and rewarding challenge to design our first ever Starbucks store on a train. We had to combine functionality and beautiful design, whilst taking into account a variety of factors such as constant movement of the train, space limitation and stringent safety regulations. This is one of the smallest espresso bars and stores we have ever designed and is a result of a unique collaboration of experts, including local designers and engineers from SBB. Working closely together with SBB over the past 2 years, makes me very proud that we can now truly bring the Starbucks Experience to life on this train”, said Liz Muller, director of concept design for Starbucks.. 

“We are very happy to unveil this exciting new on-board experience for our customers”, says Jeannine Pilloud, Director of SBB Passenger Transportation. “We continuously work to enhance our on-board services through innovations to ensure travelers enjoy a pleasant journey and this project is an evolution of our catering concept. We want our customers to feel at home while traveling with us.”

Kris Engskov, president Starbucks Europe Middle East and Africa, notes Starbucks history in the market. “The unveiling of the train is another first for us in Switzerland. We opened our first store in contintental Europe inSwitzerland over 11 years ago and have been welcomed by customers ever since. SBB understands that people have changed the way they drink and value coffee, and by providing a leading coffee store on a train, we are giving travellers a one-of-a-kind offering they know and love. While Starbucks high quality coffee, store partners, service and experience remain consistent in our stores, we’re tailoring design to meet the needs of customers and creating more local relevancy by taking inspiration from the local communities, the street, the city, the local coffee culture and in this case, the railstation. ”

About SBB

Swiss Federal Railways (abbrevated as SBB in German) is the national railway company of Switzerland. The SBB is heardquartered in Berne and is a stock corporation owned by the state. Founded in 1902, the SBB transports 357 million passengers and 50 million net tonnes of freight every year. With over 28,000 railway employees, SBB is not only the largest travel and transport company in Switzerland, but also one of the biggest employers in the country. The SBB Group is made up of four division namely Passenger, Freight (SBB Cargo), Infrastructure and Real Estate. For more information please visit: www.sbb.ch.

About Elvetino

Elvetino AG is a 100% subsidiary company of SBB with headquarters in Zurich. Elvetino operates 100 railway dining cars, 100 minibars and is in charge of onboard restaurant service of SBB trains throughtout Switzerland, Germany, Italy and France. For more information please visit: www.elvetino.ch.

 

For more information please contact:

Brand Affairs on behalf of Starbucks Coffee Switzerland
Reto Zangerl – Public Relations
T: +41 (0)76 328 30 05
E: reto.zangerl@brandaffairs.ch

Edelman on behalf of Starbucks Coffee Company EMEA
Christine Reiber – Public Relations
T: +31 (0)20 3010 980
E: christine.reiber@edelman.com

SBB
Communications and Public Affairs
T: +41 (0)51 220 41 11
E: press@sbb.ch
A: Hochschulstr. 6, 3000 Bern 65, Switzerland
 


About Starbucks

Since 1971, Starbucks Coffee Company has been committed to ethically sourcing and roasting high-quality arabica coffee. Today, with stores around the globe, the company is the premier roaster and retailer of specialty coffee in the world. Through our unwavering commitment to excellence and our guiding principles, we bring the unique Starbucks Experience to life for every customer through every cup. To share in the experience, please visit us in our stores or online at www.starbucks.com.

For more information on this news release, contact us.